Our product is non-refundable, we may offer you an exchange or store credit provided that the exchange :

• is made within 30 days of purchase; and 
• stock is still available; and 
• you are able to provide satisfactory proof of purchase (see below); and 
• the merchandise is in saleable condition, that is it is unworn or unused with all original sealed packaging or tags attached and where the product seal is not broken or tampered; and  
• the item is not subject to the exclusions listed below 

Please note that the customer is responsible for all shipping charges.

Excluded Items from return

Returns and exchanges will not be provided on the following types of merchandise unless the product fail to meet a consumer guarantee 

• Custom made, monogrammed, personalized, and altered products  
• Undergarments
• Scrunchies 
• Used grips or Tiger Paws
• Gift Cards or vouchers  

If you are unable to provide satisfactory Proof of Purchase, we are unable to provide you with an exchange or store credit.  

Proof of purchase 

Exchanges must be accompanied by any one of the following proof of purchase.

• Original order number from boutiquegym.ca
  
• Invoices can be issued at pop up stores if requested 
• Packing slip included in all online purchases
• Original return/exchange receipt/gift receipt 

Return address 

BoutiqueGYM, 2234B avenue de l'Église, Montréal, Qué., H4E 1H4

Returns can be made by mail or in-store.

Faulty Items & Consumer Warranty

As a consumer, you are entitled to certain warranty in respect of goods and services purchased from BoutiqueGYM. These warrantees are called Consumer Guarantees and are not impacted by the change of mind policy or limited by a defined timeframe. The Quebec's Consumer Protection Law, however does recognise that the relevant time period may vary by product (or service) depending on the nature of the goods (or service), the price paid and any representations made about the goods (or service). 

Where you believe an item is faulty or defective, it may be necessary for us to send your goods to the manufacturer or their service agent for it to be assessed within a reasonable period of time. If the goods have a major failure, you may reject the good or service and seek a refund, exchange or repair or you may keep the item and seek compensation for any drop in value. If the failure is minor, we will repair the item (or, at our discretion, we may replace the item or refund you) within a reasonable time. 

Where an item is damaged through misuse, neglect or abnormal use, BoutiqueGYM will not provide a refund, exchange or repair. 

Our goods come with guarantees that cannot be excluded under the Quebec's Consumer Protection Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.